On this episode, Christopher Carey speaks with Rohan Gaikwad, Workers Product Designer at ServiceNow, concerning the shift in the direction of agentic AI workflows, the place ROI is being delivered right now, and what’s holding again wider adoption.
Rohan shares how ServiceNow is constructing belief by means of transparency and human-in-the-loop design, why summarisation and automatic electronic mail technology are the highest-value use circumstances proper now, and the way human roles will evolve as AI brokers tackle extra routine duties. Plus, a glance past software program — into AI’s rising position in healthcare, transportation, and the bodily world.
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