Card issuer Episode Six has solid a strategic partnership with dispute automation platform Decisionly.
The partnership will give card issuers an end-to-end dispute administration resolution that can allow them to spice up effectivity through AI-powered automation.
Based in 2024 by the workforce that launched Chargehound, Decisionly made its Finovate debut at FinovateFall 2025.
Enterprise-grade card issuer Episode Six has teamed up with AI-powered dispute automation platform Decisionly in a strategic partnership designed to present card issuers an end-to-end dispute administration resolution. The alliance will assist issuers burdened with conventional dispute and chargeback instruments cope with the complexity of contemporary card program administration.
Decisionly’s know-how automates the whole dispute lifecycle, together with regulatory necessities, community guidelines, and customized program configuration. The platform delivers automation charges of higher than 95% from day one and reduces handbook dispute decision work by greater than 80%. Each Decisionly’s and Episode Six’s platforms are based mostly on an API-first structure and serve overlapping markets. This may enable clients to entry best-in-class capabilities throughout card infrastructure and dispute operations, and assist rework disputes from a price to be dreaded into a possibility for creating superior experiences for cardholders.
“We constructed Episode Six to present issuers the infrastructure they should run fashionable card packages, and meaning addressing each layer of the stack,” Episode Six CEO and Co-Founder John Mitchell stated. “The shift in the direction of purpose-built options is accelerating throughout funds, and disputes is likely one of the clearest examples of an operational operate prepared for transformation. By partnering with Decisionly, we will now provide these shoppers the options they want.”
Working in additional than 50 nations, Episode Six is a world, API-first, cloud-native card infrastructure supplier. The corporate’s know-how could be run as a sidecar to current programs or as the inspiration for a brand new stack. Episode Six permits creation of a variety of merchandise together with credit score, pay as you go, and business playing cards; digital accounts; embedded wallets; BNPL and lending options; and extra. Based in 2015, Episode Six relies in Austin, Texas.
“Partnering with Episode Six was a pure match,” Decisionly CEO and Co-Founder Pallavi Kuppa-Apte stated. “We share the identical basic perception that fashionable card packages deserve fashionable know-how at each layer, together with disputes. Episode Six offers us a direct path to a robust and rising base of banks and fintechs already operating on fashionable infrastructure, precisely the type of issuers who’re able to unlock the complete worth of purpose-built dispute automation.”
Based in 2024 by the workforce that launched Chargehound (which was acquired by PayPal in 2021), Decisionly made its Finovate debut at FinovateFall 2025. On the convention, the corporate demonstrated its AI-powered dispute decision and first-party fraud detection know-how for card issuers. Decisionly automates disputes from clever consumption to customized investigation,to speedy decision, combining deep area experience with superior know-how to permit card issuers to make sooner, smarter choices whereas decreasing operational danger.
Picture by Mike Kononov on Unsplash
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