Capability planning and insights platform Cinareo introduced a partnership with workforce administration and engagement options firm Facet.
The partnership will assist contact facilities scale back reliance on spreadsheets in favor of recent, scenario-based workforce administration and capability planning instruments.
Cinareo made its Finovate debut at FinovateSpring 2025 in San Diego. The Ontario, Canada-based firm was based in 2022.
Capability planning and insights platform Cinareo has solid a partnership with workforce administration and engagement options firm Facet. The 2 companies will be a part of forces to assist contact facilities scale back spreadsheet danger, align budgets with service targets, and transition from planning to efficiency sooner and smarter.
The partnership will assist contact facilities transfer away from spreadsheets and siloed assumptions with a purpose to forecast demand and construct schedules, in addition to mannequin “what-if” situations, evaluate service-cost tradeoffs, and handle long-range staffing selections. Cinareo and Facet will empower firms to align day-to-day workforce operations with buyer expertise targets, budgets, hiring plans, and extra by connecting scenario-based capability planning to real-time scheduling and intraday execution.
“Cinareo was constructed to remove the constraints and dangers of spreadsheet-based planning by offering structured, scenario-based capability planning throughout staffing, financials, and recruitment,” Cinareo CEO Karen Elliott mentioned. “Along with Facet, we’re delivering a unified workflow from planning to execution so organizations can plan with confidence, workers precisely, and adapt simply as demand adjustments.”
Cinareo’s know-how permits guided, scenario-based capability plans throughout each weekly and month-to-month horizons—supporting planning as much as 52 weeks and lengthening as much as three years—which can be aligned to budgets, hiring home windows, and repair targets. Facet takes authorised plans and permits organizations to construct actionable schedules and handle intraday changes as circumstances demand. The mix of Cinareo’s know-how and Facet’s clever platform will enable firms to plan with precision, execute with confidence, and show influence with plan-vs-actual variance monitoring, thresholds, and extra.
“Contact heart leaders want a defensible plan they’ll belief, and the flexibility to operationalize that plan as situations change,” Facet VP of Accomplice Ecosystem Anna DeGraftenreed mentioned. “By partnering with Cinareo, we’re linking scenario-driven capability planning and monetary alignment with Facet’s real-time scheduling and intraday administration, so groups could make higher selections earlier and ship extra constant outcomes.”
Headquartered in Boulder, Colorado, Facet provides an enterprise workforce administration answer, powered by Facet Intelligence, that unifies AI forecasting, dynamic scheduling, and real-time efficiency analytics to allow companies to anticipate demand, take well timed motion, and guarantee service high quality. With greater than 400 contact facilities utilizing Facet’s know-how, Facet counts American Airways, Financial institution of America, and Dell amongst its world model clients. Jeff Kupietzky is the corporate’s interim CEO, becoming a member of the agency in December 2025.
Based in 2022, Cinareo made its Finovate debut at FinovateSpring 2025 in San Diego. On the convention, the Ontario-based firm demonstrated how its know-how streamlines contact heart operations and mitigates danger with exact useful resource allocation and data-driven decision-making. Study extra about Cinareo and the problem of workforce administration and capability planning in our Finovate World interview with firm CEO Karen Elliott.
Talking of FinovateSpring, tickets for our 2026 convention in sunny San Diego—Could 5 via Could 7— can be found now. 80% of our demo lineup is already set. Benefit from large financial savings and safe your ticket at this time!
Picture by Narciso Arellano on Unsplash
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