On this UC In the present day interview, Christopher Carey speaks with Don McElligott, VP of Compliance Supervision at International Relay, about how organisations are rethinking supervision in a multi‑channel, AI‑enabled world.
The dialogue explores why legacy key phrase‑primarily based approaches are struggling, how understanding context and intent adjustments danger detection, and why archives are evolving from passive storage into lively governance platforms. Don additionally shares sensible perception into assessment fatigue, platform‑primarily based compliance, and what UC and compliance leaders ought to prioritise over the following 12 months.
Matters coated embody:
Managing communications danger throughout fashionable UC environments
Shifting past false positives to catch actual danger
The position of AI in compliance and supervision
Archive‑to‑platform considering and governance
Lowering assessment fatigue and enhancing oversight
