Be a part of Kieran Devlin, UC Immediately host, in dialog with Invoice Dellara, Chief Product Officer at VOSS, as they discover the rising idea of digital office automation cloth and its transformative impression on enterprise IT operations. On this insightful dialogue, Invoice shares how organizations like BT, Telefonica, and Lloyds Banking Group are breaking free from handbook, script-based processes which have traditionally plagued UC and collaboration administration.
Invoice Dellara explains why this area has remained stubbornly proof against automation—regardless of widespread success in different IT areas—and the way specialised platforms are lastly bridging the hole between automation expectations and actuality.
Key Dialogue Factors:
The Complexity Problem: Be taught why conventional automation approaches fail in UC environments, the place even easy consumer onboarding can contain 30+ API calls, 3,500+ voice settings, and coordination throughout siloed groups managing voice, messaging, and assembly rooms individually.
4 Pillars Integration: Uncover how connecting automation, monitoring, analytics, and AI as unified pillars—somewhat than separate instruments—allows closed-loop self-healing situations that may robotically detect points, alter configurations, and escalate when wanted with out human intervention.
Actual-World Transformation: Hear how a serious enterprise lowered consumer onboarding from 5-10 days to below one hour whereas dramatically bettering new consumer expertise and eliminating configuration errors—all by way of integrating ServiceNow with VOSS’s orchestrated workflows.
Subsequent Steps:
Assess your present automation maturity by mapping what number of enterprise processes actually combine your UC and collaboration platforms versus counting on handbook ticket handoffs. Consider whether or not your method can scale to help strategic enterprise agility or stays restricted to tactical effectivity enhancements inside the UC area.
