Embedded revenue safety and life insurance coverage supplier Eleos has launched its AI Voice Agent.
The brand new providing is designed to offer prospects with always-on, around-the-clock help, backed by human customer support professionals.
Eleos made its Finovate debut at FinovateEurope 2024 in London. Kiruba Shankar Eswaran is Co-Founder and CEO.
London-based insurtech Eleos lately unveiled its AI Voice Agent. The brand new answer will present always-on, 24/7 customer support, together with the power to make outbound calls to potential purchasers. The AI Voice Agent attracts solutions from precise Eleos coverage paperwork to handle buyer queries relating to points reminiscent of coverage protection updates, claims info, learn how to cancel present insurance policies, and extra.
“We’re dedicated to creating safety easy, accessible, and all the time accessible,” Eleos Life CEO and Co-Founder Kiruba Shankar Eswaran mentioned. “Our voice agent extends this mission by giving prospects the assist they want, precisely once they want it—whether or not that’s at midnight or mid-afternoon. We’re eradicating boundaries to entry and empowering our prospects to handle their safety with confidence.”
Eleos emphasised that its new AI Voice Agent is designed to assist, not change, human customer support professionals. Reasonably, the AI agent will serve prospects with fundamental queries, in addition to those that have problem studying on-line content material or writing emails. In all cases, prospects may have prepared entry to a human agent by way of cellphone, electronic mail, or WhatsApp.
Eleos’ AI Voice Agent is the most recent iteration of the corporate’s ongoing funding in AI-powered know-how. In August, Eleos unveiled Theea, an clever chatbot that guides prospects by their insurance coverage software with step-by-step directions and personalised protection calculations.
“Life insurance coverage is likely one of the most vital monetary choices folks could make, however too usually it feels out of attain,” Eswaran mentioned when Theea was launched. “With Theea, we’re altering that by constructing consciousness by clear, jargon-free steering, bettering entry with on-demand, multilingual assist, and driving engagement by giving folks the arrogance to discover and select protection in their very own time. Our mission has all the time been to make safety easy and inclusive, and Theea is a robust step in that route.”
An insurtech specializing in embedded time period life insurance coverage, incapacity insurance coverage, and revenue safety in each the US and UK, Eleos made its Finovate debut at FinovateEurope 2024. On the convention, the corporate confirmed the way it partnered with client manufacturers to embed life insurance coverage and revenue safety into their on-line journeys. Eleos demonstrated how the corporate leverages companion knowledge to lift consciousness of the significance of life insurance coverage and revenue safety, present quotes on numerous insurance coverage merchandise, and expedite the applying course of.
Picture by Peter Spencer
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