Bringing extra personalised monetary services to customers is without doubt one of the nice guarantees of enabling applied sciences like AI. It’s also more and more acknowledged as top-of-the-line methods for banks, credit score unions, and different monetary companies suppliers to distinguish their choices from rivals—together with these from Huge Tech and Huge Retail.
At FinovateEurope 2026 earlier this 12 months, I spoke with Gregor Bierent, CEO of NF Innova, about how the corporate helps conventional banks embrace digital transformation by means of their revolutionary platform, FinTense. In our dialog, Bierent mentioned the facility of FinTense’s digital banking rating, the significance of micro-personalization, and the way AI-driven options can improve buyer expertise and increase banking effectivity.
“We see that there’s an increasing number of drive and demand for banking to turn out to be extra distinctive (and personalised). Regardless of which financial institution you’re working with, banking for personal people or for the small and microenterprises, what we see is that consumer expertise must be particular person … Your banking wants are completely different from mine. You want completely different colours. You have got alternative ways of discovering one thing, of clicking and navigating. That is the place personalization—or micropersonalization—kicks in.”
Gregor Bierent is a veteran C-level govt with a monitor report of rising and bettering enterprise within the worldwide info expertise and companies trade. With a background in consulting, digital technique, and enterprise software program, Bierent has a demonstrated historical past in offering robust management and driving each income and profitability. He joined NF Innova as CEO in 2021.
NF Innova, a Noventiq firm, helps banks obtain their digital transformation aims. The agency’s FinTense digital banking platform permits incumbent banks to reinforce buyer engagement throughout all digital touchpoints, automate customer-facing processes, and undertake different improvements to higher compete with fintechs and challenger banks. The corporate lately demonstrated its expertise at FinovateEurope 2024, presenting its personalised banking expertise module. Based in 2015, NF Innova is headquartered in Belgrade, Serbia.
Photograph by Kelly
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