Software program expertise administration platform Pendo launched its Pendo Agent Analytics resolution at this time.
The brand new providing allows firms to research and overview the efficiency of their AI brokers in addition to measure the adoption charges of the know-how.
Pendo made its Finovate debut at FinovateSpring 2022. The corporate is headquartered in Raleigh, North Carolina.
How efficient are your AI brokers actually? A brand new providing from software program expertise administration platform Pendo is designed to reply that query.
Pendo Agent Analytics, launched at this time, allows firms to measure the efficiency of their AI brokers and to measure the adoption of their agentic AI know-how as readily as they do for his or her SaaS functions.
“The shift to clever software program is going on quicker than we might ever think about, and enterprises are confronted with enhancing their SaaS functions, whereas accelerating agent and AI innovation,” Pendo CEO and Co-Founder Todd Olson mentioned. “I’m proud that we’re supporting clients wherever they’re on their transformation journey.”
The brand new providing is designed to supply firms with programs to assist them higher perceive and optimize the best way AI brokers have turn out to be part of org charts, workflows, and product roadmaps. From IT groups which have compliance and productiveness issues, to R&D groups targeted on enterprise outcomes, attaining better transparency in AI agent operations is a important step within the street to broader and more practical adoption of the know-how.
To this finish, Pendo Agent Analytics gives metrics and stories that observe each homegrown and third-party agent operations together with utilization of conventional software program. The know-how additionally gives perception into how customers act earlier than and after they work together with an agent, analyzes conversations with brokers to determine immediate traits, and maps agent utilization to job completion to assist measure ROI.
Headquartered in Raleigh, North Carolina, Pendo made its Finovate debut at FinovateSpring 2022. On the convention, the corporate demonstrated how its platform helps corporations analyze, assess, and act to boost software program investments throughout on-line, cellular, SaaS, AI, and agentic functions. With greater than 14,000 firms in 163 nations all over the world utilizing Pendo’s know-how, the corporate has collected a complete of 23 trillion occasions, offering a wealth of insights for coaching conversational AI and agentic software program programs.
Pendo’s new product providing comes as the corporate introduced a raft of platform enhancements designed to satisfy the wants of the “agentic period” of AI. These included AI agent deployment instruments, optimized consumer acquisition instruments, enhanced assist evaluation and AI-powered bug reporting, and improved information cleanliness and insights integration.
“Practically each week our groups are exhibiting me new prototypes and concepts for the way forward for Pendo. Our summer season launch contains a lot of that work, new options and merchandise that may enhance your SaaS basis and set you up with a powerful AI basis,” Olson mentioned.
Photograph by Brandon Griggs on Unsplash
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