Enterprise UC is simply as productive because the methods that maintain it regular. When conferences drop, audio glitches, or assist tickets spiral – worker expertise takes the hit first.
That’s the reason consumers maintain circling two huge matchups: ServiceNow vs Atlassian in IT service administration, and a Cisco vs Juniper connectivity comparability for the networks that carry calls, conferences, and messaging.
Bear in mind: These are all high-quality distributors, and the “proper” possibility is dependent upon your setting, your scale, and which issues it’s essential to remedy first.
Proceed your studying journey right here:
ServiceNow vs Atlassian: AI-Enabled ITSM Comparability for UC-Heavy Enterprises
IT service administration (ITSM) is the self-discipline and tooling used to run inner IT like a service: logging points, routing them, fixing them, and studying from them.
In a UC context, that usually means “maintain Groups, Webex, calling, and endpoints working with out drama.”
The place ServiceNow Tends to Shine
ServiceNow has positioned itself as an enterprise workflow platform that goes far past ticketing. This issues if you wish to standardize processes throughout IT, HR, services, and safety.
On the AI facet, ServiceNow’s Now Help device focuses on dashing up incident decision and gives context-rich responses for streamlined workflows. The Tier 1 vendor is fast to remind potential consumers that it was named a Chief in Gartner’s Magic Quadrant for AI Purposes in ITSM.
Sensible UC Upside: If UC points are frequent and business-critical, ServiceNow will help formalize escalation, possession, and comms. For instance, main incident workflows could make it clearer who updates impacted groups, when, and the way.
Frequent Commerce-offs to Plan For: Larger platforms typically imply extra configuration, governance, and alter administration to keep away from “customized sprawl.” In case your purpose is quick time-to-value, consumers often need a clear scope and phased rollout.
The place Atlassian Tends to Shine
Atlassian’s pitch is a extra versatile, team-friendly service administration method that matches properly with organizations already dwelling in Jira and Confluence.
Jira Service Administration explicitly helps core ITSM practices like incidents, issues, change, request, and configuration administration.
On the AI entrance, Atlassian highlights digital service brokers and AI options designed to deflect repetitive requests and reply questions inside instruments workers already use, together with Slack and Microsoft Groups.
Sensible UC Upside: Atlassian can present actual worth sturdy when IT and engineering groups want shared workflows. That issues for UC when “the repair” crosses networks, endpoints, and apps. A single queue and shared context reduces handoff friction.
Frequent Commerce-offs to Plan For: if you happen to want a really broad enterprise-wide workflow platform (past IT), you might want extra integration and course of design work to get the identical end-to-end standardization.
A Vendor-Impartial Abstract
In case you are evaluating the largest service workflow platforms, ask which assertion feels extra like your actuality:
“We’d like one enterprise workflow spine.” ServiceNow typically aligns with that course.
“We’d like quick, versatile ITSM that matches our Jira world.” Atlassian typically aligns with that course.
If you would like a sanity test past advertising, Gartner Peer Insights exhibits each merchandise with massive volumes of verified opinions, together with:
“It’s been greater than a 12 months since we migrated from our ITSM system to Jira Service Administration and it’s among the finest choices we’ve got made.”
“I’ve had an overwhelmingly optimistic expertise with ServiceNow…we primarily put it to use as an ITSM device for managing all points of ticketing, each inner and exterior buyer tickets.”
Take a look at extra of those verified opinions right here.
Cisco vs Juniper – Connectivity Comparability: UC Community Efficiency Distributors within the Actual World
Connectivity is the inspiration underneath UC. Actual-time voice and video are extremely delicate to delay and instability. If the community is inconsistent, UC feels “damaged” even when the UC app is okay.
That’s the reason consumers examine distributors not simply on pace, however on visibility, assurance, and the way rapidly groups can troubleshoot. Listed here are the 2 main UC community efficiency distributors:
Curious how service administration & connectivity creates worth in retail, healthcare, or manufacturing industries? Check out our vertical-specific roundup of thrilling use circumstances.
The place Cisco Tends to Shine
Cisco’s benefit is breadth. Many enterprises already run Cisco switching, routing, WiFi, and collaboration endpoints, and wish one built-in method to managing efficiency.
Cisco’s ThousandEyes positioning is “visibility and management from person to cloud,” serving to enterprises to pinpoint whether or not points are occurring on the community path, at a facet, or towards cloud edges.
Cisco additionally publishes best-practice steerage for optimizing its community providers for UC platforms like Groups, as properly the endpoints in office collaboration areas.
Frequent Commerce-offs to Plan For: With a big portfolio, consumers must be clear which elements they really want (SD-WAN, assurance, endpoint monitoring, Wi-Fi, and so forth.) so they don’t overbuy.
The place Juniper Tends to Shine
Juniper Networks (now a part of HPE), has set its concentrate on “AI-native networking”. This comes with a robust emphasis on expertise and automatic troubleshooting.
In a UC context, Juniper’s Mist integration with Microsoft Groups could be very express: it gathers name high quality knowledge like packet loss, latency, and jitter, and correlates that with wired, wi-fi, and WAN insights to assist pinpoint root trigger.
Juniper additionally positions WAN Assurance and software insights round how latency, jitter, and packet loss influence end-user expertise.
Frequent Commerce-offs to Plan For: Juniper could be a beneficial assist when taking a look at how the community is managed (extra automation, easier operations, clearer efficiency insights). However consumers ought to plan the way it will combine with current monitoring and safety tooling, how simply groups can standardize configs throughout websites, and whether or not the seller’s assist mannequin matches your inner resourcing.
A Vendor-Impartial Abstract
For enterprise UC community efficiency distributors, these prompts often make clear course:
In case your prime ache is “we can’t see what is occurring to Groups calls,” think about which observability instruments would finest fit your present IT infrastructure.
In case your prime ache is “too many instruments,” Cisco’s breadth can cut back device sprawl, whereas Juniper’s AI operations story could cut back guide troubleshooting time.
FAQs
How do ServiceNow and Atlassian examine on ITSM?
ServiceNow is usually positioned as a broad enterprise workflow platform with ITSM and AI tooling like Now Help. Atlassian is commonly positioned as a versatile ITSM platform tightly aligned to Jira workflows and AI-powered digital brokers.
Is Cisco or Juniper higher for enterprise connectivity?
It is dependent upon your setting and priorities. Cisco typically appeals to consumers who need an end-to-end portfolio plus web and cloud visibility (together with Groups monitoring), whereas Juniper typically appeals to consumers who prioritize AI-driven assurance and deep Groups name correlation throughout wired, wi-fi, and WAN.
The place can I am going for extra buyer-centric insights on Service Administration & Connectivity?
