Zoom has topped OpenAI and Google on one of many business’s hardest AI benchmarks, highlighting the success of its federated strategy which mixes its personal small language fashions with superior open-source and closed-source fashions from different suppliers for optimum efficiency.
The corporate’s AI system, which routes queries to specialised fashions from OpenAI, Anthropic, Meta, and others based mostly on process necessities, scored 53.0 on Humanity’s Final Examination in December, beating OpenAI’s GPT-5.2 Professional and Google’s Gemini Deep Analysis.
In response to Xuedong Huang, Zoom’s chief know-how officer:
“Our success reinforces a elementary perception: the way forward for AI is collaborative, not aggressive. By combining the most effective improvements from throughout the business with our personal analysis breakthroughs, we create options which can be larger than the sum of their components.”
“We’re grateful to Anthropic, Google, and OpenAI for his or her continued innovation, which makes our breakthroughs attainable. Their groundbreaking work supplies the muse upon which we construct specialised, environment friendly options tailor-made to real-world office challenges.”
What’s Zoom’s Federated AI Structure?
Launched in October 2025, Zoom’s AI Companion 3.0 combines outcomes from a number of AI fashions by what the corporate calls a “Z-scorer” system that selects or refines outputs from a number of suppliers.
Organizations select from three deployment fashions based mostly on compliance necessities. The federated strategy makes use of exterior AI suppliers with enterprise safety protocols. Two Zoom-hosted choices preserve processing on firm infrastructure with completely different mannequin entry ranges, addressing information residency necessities for organizations in regulated industries.
The technical strategy behind the HLE achievement makes use of what Huang describes as an “explore-verify-federate” methodology. The system generates a number of reasoning paths for complicated issues, then makes use of interplay between completely different AI fashions to judge and refine options earlier than deciding on a solution.
This produced the 53.0 rating on the total HLE benchmark, with a 55.2 rating on the text-only subset.
Contact Heart Functions Drive Business Focus
Zoom’s product improvement priorities present the place the corporate sees near-term returns. AI Companion integrates into Zoom Contact Heart with real-time agent help, automated high quality administration, and clever routing. The system handles name summarization, motion merchandise extraction, and automatic high quality scoring.
As Smita Hashim, Zoom’s chief product officer, stated on the October launch:
“AI Companion 3.0 will present deeper insights from their conversations to assist them get extra executed at work and drive higher enterprise outcomes, no matter whether or not they’re working in Zoom Office, in individual, or throughout appropriate apps and integrations.”
Contact middle interactions span technical troubleshooting, product questions, billing inquiries, and grievance decision: duties that draw on completely different specialised fashions in Zoom’s federated structure. Past contact facilities, the system supplies assembly summaries, cross-platform data retrieval, and workflow automation for multi-step enterprise processes. A deep analysis characteristic synthesizes data from a number of sources into structured paperwork.
Zoom’s Enterprise Integration Technique
AI Companion 3.0 connects to Google Workspace, Microsoft 365, Salesforce, and different enterprise platforms by native integrations. Customers entry AI capabilities by Zoom Conferences, Group Chat, and linked e mail shoppers. The corporate calls this a “conversational work floor” that operates throughout a number of functions.
The combination technique positions the system as a layer throughout present instruments fairly than a alternative, decreasing workflow disruption. Enterprise AI is determined by information entry, which explains Zoom’s concentrate on connectors to office functions the place organizations retailer operational information. The strategy competes with Microsoft’s Copilot integration throughout Workplace 365 and Google’s Workspace AI options.
What the Outcomes Imply for Enterprise Patrons
For unified communications consumers evaluating AI methods, the HLE outcomes present Zoom’s multi-model strategy can ship aggressive efficiency on duties requiring complicated reasoning.
The $10 month-to-month standalone pricing and free tier for present prospects create a decrease barrier than Microsoft’s Copilot. Nevertheless, the federated structure requires organizations to simply accept routing queries to exterior AI suppliers, or select Zoom-hosted deployment fashions that restrict entry to the total vary of specialised fashions.
