Host Kieran Devlin (UC At the moment) sits down with Mike Frayne, CEO at Voss, for the 2026 Massive UC Replace. They unpack what’s modified during the last 12 months—from AI adoption to platform consolidation—and why digital office administration is changing into mission-critical as instrument sprawl, knowledge silos, and coverage complexity speed up.
Voss began in UC automation—however on this dialog, Mike Frayne explains how the corporate is widening the lens: bringing migration, automation, analytics, and telemetry knowledge right into a single platform that helps organizations handle not simply UC, however the broader Microsoft ecosystem too.
AI is a serious theme, however not as hype: Mike outlines why good AI relies on correct, up-to-date telemetry, how Voss is constructing brokers on prime of that knowledge, and why clients additionally want the liberty to construct their very own brokers. The large watch-out? Agent governance—entry management, coverage compliance, duplication, adoption, and proving ROI—often is the subsequent administration frontier.
Key factors we cowl:
Voss’s shift to a unified platform (not siloed merchandise) to unlock richer telemetry
Increasing past UC into Microsoft 365, safety, auditing, and governance
AI enablement: inner acceleration + customer-facing brokers constructed on trusted knowledge
“Take again management” by way of discovery, hierarchy, RBAC, and spend/licence optimization
