Workvivo has launched a brand new standalone platform, Seer by Workvivo, to assist organizations flip worker listening into actionable intelligence. The launch marks a deliberate shift in positioning from amassing suggestions to making sure it drives seen, accountable outcomes.
“The trade doesn’t have a listening downside; it has an execution downside,”
mentioned Justin Black, Head of Seer by Workvivo.
“There are highly effective instruments to measure worker expertise, however measurement alone doesn’t create progress. When suggestions doesn’t result in seen outcomes, it breaks belief. The subsequent section of this class is about impression and accountability, not simply perception. That’s precisely what we’re constructing with Seer.”
The announcement follows the combination of Worker Insights capabilities inside Workvivo’s present platform, which has already been adopted by a number of of the corporate’s clients. Seer builds on these capabilities as a standalone product, increasing entry to a broader set of organizations.
What Seer Does and Why It Exists
Seer by Workvivo combines conventional suggestions mechanisms with real-time indicators drawn from communication, collaboration, and engagement exercise. The platform is designed to present leaders a extra full view of workforce expertise by connecting what workers say with how they really work. AI-powered, customized supervisor dashboards sit on the core of the product, surfacing not solely what is going on throughout a corporation but additionally which actions are almost certainly to drive higher outcomes.
“With Seer, we’re centered on serving to leaders flip perception into impression at scale,”
mentioned John Goulding, Co-Founder and CEO of Workvivo.
The platform additionally introduces a mobile-first expertise designed to make listening inclusive and steady throughout all employee varieties. This displays an effort to shut what Workvivo describes as a structural hole in how organizations gather and reply to suggestions, significantly in environments the place desk-based instruments have traditionally dominated.
To guide this new initiative, Workvivo has appointed Justin Black as Head of Seer by Workvivo. Black is the previous Head of Glint at Microsoft and LinkedIn and the founding father of Glint’s Folks Science workforce, bringing vital class expertise to the function. He’s joined by Phil Murphy, previously of Qualtrics, as Head of Development, and Jaime Gonzales, who brings expertise from Microsoft, LinkedIn, and Glint, as Principal Folks Scientist.
Why Folks Intelligence Has Traditionally Did not Ship
The worker listening market will not be new. Instruments designed to measure engagement, satisfaction, and sentiment have been obtainable to enterprise consumers for properly over a decade. But the persistent hole between knowledge assortment and significant organizational change means that measurement alone has by no means been adequate to drive motion.
A number of structural components have contributed to this. Suggestions knowledge has traditionally lived inside HR techniques and isn’t translated into codecs that operational leaders or line managers can act on immediately. With out clear possession of outcomes and a mechanism to shut the loop with workers, the sensible worth of listening applications has usually remained theoretical, no matter how subtle the underlying measurement has turn into.
There may be additionally a belief dimension that compounds the issue over time. When workers present suggestions and see no seen response, participation charges decline and skepticism grows. Workvivo knowledge displays this actuality: solely 49% of workers see significant change from suggestions, and solely 42% consider leaders are held accountable for appearing on it. In apply, organizations could also be working listening applications that actively erode the belief they’re supposed to construct.
By connecting suggestions knowledge with indicators from real-time communication and collaboration instruments, platforms like Seer can use AI to floor insights in context, on the level the place managers are making choices relatively than in a quarterly HR report.
What This Means for the Class and What Comes Subsequent
The launch of Seer as a standalone platform represents what the corporate sees as an more and more essential a part of workforce administration that firms need as a devoted product, not an add-on.
Its positioning sits on the intersection of engagement knowledge, communication indicators, and efficiency context, making a broader and extra operationally related declare than conventional worker engagement instruments have traditionally tried, whereas including a definite worth proposition.
Whether or not Seer can ship on that promise will rely on adoption and the extent to which it drives behavioral change among the many managers it’s designed to assist. For enterprises which have invested in listening applications with out seeing commensurate returns, the proposition is easy: the issue was by no means the info. It was what occurred subsequent.
